Return, Refund & Exchange Policy

Last Updated: 4^th August 2025

At Ants4u Kids, we want every purchase to be joyful. If something’s not right, here’s how we handle returns, refunds, and exchanges.

1. Regular Returns (Non-buyback)

• Return requests must be initiated within 7 days of delivery.
• Product must be unused, in original packaging, with invoice.
• Only defective, damaged, or wrongly shipped items are eligible for exchange/refund.
• Shipping costs are non-refundable (except for damaged/wrong items).

2. Buyback Returns

• Applicable only for products marked with the Buyback Available tag.
• You can return the toy within 3–4 months as per the product-specific buyback period.
• Toy must be in acceptable condition (clean, functional, no missing/damaged parts).
• Refund will be processed after physical inspection by the selling brand.
• Buyback refund will be a predefined % of the original selling price.

3. Refund Timelines

• Refunds are processed within 5–7 working days post-approval.
• Refunds will be issued to the original payment method or credited to wallet/store credit, as applicable.

Need help? Contact our support team at care@ants4ukids.com